AI Technical Support Specialist at Info2Serv Systems Inc.
Dec 2024 - Present
Chicago, IL
Built and customized 7 workstations from scratch using Mini ITX, Micro ATX, and ATX form factors, ensuring optimal performance and compatibility for each client's needs. Engaged with clients to discuss their budgetary constraints and specific requirements, maintaining consistent communication throughout the project lifecycle.
➤ Clients needed high-performance computing systems with reliable, compatible components optimized for their workloads, including AI-driven processing.
➤ Research and select top-tier components that maximize system performance, efficiency, and long-term scalability.
➤ Evaluated components from trusted vendors like Gigabyte, MSI, Nvidia, EVGA, Asus, PNY, and Sapphire. Focused on AI-compatible GPUs, high-speed memory, and efficient cooling solutions to ensure peak performance for AMD and Intel systems.
➤ Designed systems that delivered superior processing power, stability, and AI-readiness, leading to enhanced operational efficiency and reduced system bottlenecks.
Technical Sales Executive at Folio3 Software Inc.
September 2024 - November 2024
San Mateo, CA
Supporting Senior Sales Management with Client Engagement and Strategy Development for Folio3 Solutions
Assist senior sales leadership in developing sales strategies and engaging clients for Folio3's ERP product solutions, including AgriERP and Burq.io. Participate in client meetings to identify business challenges and demonstrate how Folio3’s ERP offerings, such as Microsoft Dynamics 365 Finance and Operations and Microsoft Dynamics 365 Business Central, address these needs.
➤ Mentorship under senior sales management, focusing on strategic ERP sales techniques.
➤ Shadow client meetings to understand pain points and propose tailored ERP solutions.
➤ Acquire deep knowledge of Microsoft Dynamics 365 Finance and Operations and Business Central, identifying how these systems solve industry-specific problems.
➤ ERP expertise development, focusing on Folio3’s product offerings.
➤ Training on advanced sales techniques and best practices for selling Microsoft Dynamics 365 Business Central solutions.
Travel - Career Break
September 2022 - August 2024
Software Engineer Intern at Argonne National Laboratory
May 2022 - August 2022
Lemont, IL
Strategic Initiative: Web Framework Development for Enhanced Nationwide Power Outage Tracking
Led the development of a web framework within the Energy Systems and Infrastructure Analysis (ESIA) division, designed to boost the nationwide visibility of power outages and customer tracking. This solution significantly increased response speed and accuracy during natural disasters like wildfires.
Collaborated with senior developers to overcome technical challenges and deliver efficient, data-driven solutions. Authored detailed project documentation, including goals, findings, technical implementations, and final results. Presented project outcomes to key stakeholders and demonstrated tool effectiveness through a virtual science symposium and a final internship presentation.
➤ Collaborated with senior developers, demonstrating strong teamwork and problem-solving skills.
➤ Authored detailed reports documenting project scope, technical solutions, and results.
➤ Delivered a virtual presentation at a science symposium, including a demo of project implementation.
➤ Conducted a final presentation to stakeholders, highlighting the successful outcomes of the initiative.
➤ Compiled a comprehensive final report on a customized Python data processing pipeline, specifically for wildfire-related applications, achieving a 92% success rate (10,829 out of 11,738 records processed).
➤ Developed modules using Python libraries: pandas, json, csv, pgeocode, shapely, uszipcode, addfips, geonamescache, and allcities.
Research Assistant at Northeastern Illinois University
December 2020 - May 2022
Chicago, IL
Conducted thorough research to explore and address user privacy concerns in a location-based recommender system. Developed and delivered presentations that effectively communicated research results and innovative solutions. Coordinated with stakeholders to gather requirements and feedback, integrating insights into research and presentations.
➤ Conducted in-depth research to safeguard user privacy in a location-based recommender system
➤ Demonstrated strong leadership and effective collaboration within the team
➤ Documented research findings and implementation outcomes comprehensively
➤ Developed and delivered an innovative presentation to showcase the results
Summer Research Intern at Northeastern Illinois University
May 2021 - August 2021
Chicago, IL
Documented the usage of VS Code, PyCharm, Git, and Python library environments to streamline the research process. Compiled and recorded findings from research activities, including detailed implementation results. Analyzed and interpreted data to enhance the performance of the recommender system. Facilitated discussions with team members to align research objectives with project goals.
➤ Conducted research for a machine-learning course-based recommender system
➤ Documented VS Code, PyCharm, Git usage, and Python library environment setup
➤ Documented findings and implementation results
➤ Developed and presented a creative presentation